Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Account information (name, email address, phone number)
• Restaurant information (name, address, capacity, operating hours)
• Reservation and waitlist data
• Guest information (names, party sizes, contact information)
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage
• Personalize and improve your experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your consent
• To service providers who assist us in operating our platform
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure

5. SMS Communications

When you use our SMS notification features:

• We use your Twilio account for message delivery
• Standard message and data rates may apply
• You can opt out by replying STOP to any message
• We include standard HELP/STOP flows in all communications

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our service may integrate with third-party services (such as POS systems, payment processors, or SMS providers). These services have their own privacy policies, and we encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@seatsense.com